Corrupted user profile after a Windows 10 upgrade

broken windows 10 illustration

A customer contacted us regarding programs and shortcuts that disappeared after the last upgrade. It is rare but possible to have the user setting files corrupted after a major upgrade.

We scanned for corrupted system files and repair them. However this wouldn’t restore the shortcuts.

There were no backups of the customer personal files. We created a backup before attempting a system restore.

Unfortunately, this upgrade must have gone pretty bad for the customer as none of the restoration points were accessible.

We initiated a system reset and restored the shortcuts.

The customer recovered their computer near as before the upgrade and were very happy of the results.

Have you encountered an issue after an upgrade too?

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